ace365bet Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") form a legal agreement between ace365bet ("Platform", "we", "us") and its users ("you", "Member"). The key terms used in this document are defined below:

• Platform: The ace365bet website, mobile version, and all associated services.
• Member / User: Any person who owns a registered account on ace365bet.
• Wallet: The digital record of a member's funds on the platform.
• Bonus Funds: Promotional money granted by ace365bet that may be used under specific conditions.
• Wagering Requirement: The amount of betting required before bonus funds become withdrawable.
• KYC: Know Your Customer — the process of verifying a member's identity.

2 Account Registration and Eligibility

The following eligibility requirements must be met to open an account and use services on ace365bet:

• You must be 21 years of age or older ("for persons aged 21 and above only").
• You are not a resident of any country or jurisdiction where online gaming is completely prohibited.
• Only one account per person is permitted — if the same person opens multiple accounts, all accounts will be closed and any deposited funds may be forfeited.
• All information provided at the time of registration must be true, accurate, and complete.
• Opening an account on behalf of a corporate entity or a third party is prohibited.
• ace365bet employees and their immediate family members may not participate on the platform.

3 Age Verification and Identity Confirmation

ace365bet reserves the right to verify the identity of every member to ensure responsible gaming. As part of the KYC process, you may be required to submit the following documents:

• A scanned copy of your National ID (NID) or passport.
• Proof of current address (utility bill, bank statement, etc.).
• Supporting proof related to the payment method used.

ace365bet reserves the right to hold withdrawal requests until verification is complete. Providing false information will result in permanent account closure and forfeiture of all deposited funds.

4 Account Security and Privacy

It is your own responsibility to keep your account secure. The key provisions on this matter are:

• Never share your password or login details with anyone.
• Any activity carried out from your account will be considered your own, unless you immediately notify us of unauthorized access.
• If you notice any unusual activity on your account, inform the support team right away.
• ace365bet will never ask for your password by email or live chat.
• Managing, selling, or transferring your account through a third party is strictly prohibited.

5 Deposit and Withdrawal Policy

The following conditions apply to financial transactions on ace365bet:

• Minimum Deposit: ৳300 per method.
• Minimum Withdrawal: ৳1,000.
• Withdrawal Time: Typically processed within 1 hour after successful verification.
• Accepted Methods: bKash, Nagad, Rocket, Upay, bank transfer.
• Deposited funds must come only from the registered member's own payment method — third-party payments are not accepted.
• Withdrawals will be processed to the original deposit method only, unless that method is unavailable.
• ace365bet reserves the right to carry out additional verification for unusual or suspicious transactions.
• Under anti-money laundering laws, ace365bet is required to report suspicious financial activity to the relevant authorities.

6 Bonuses and Promotional Offers

ace365bet offers various bonuses and promotional benefits. The general conditions for bonuses are as follows:

• Each bonus offer has its own validity period and wagering conditions — please read the details before claiming an offer.
• Bonus funds cannot be withdrawn directly; they will be converted to real funds after the specified wagering requirement is met.
• If the same member collects bonuses using multiple accounts, all bonuses will be forfeited.
• ace365bet reserves the right to modify, suspend, or cancel any bonus offer — adequate notice will be given for previously promoted conditions.
• The welcome bonus applies only to members making their first deposit.

7 Betting and Gaming Rules

All betting and gaming activities on ace365bet are governed by the following general rules:

• Once confirmed, a bet cannot be changed or cancelled — final settlement depends on the outcome of the relevant event.
• If a bet becomes uncertain due to a technical error or disconnection, ace365bet will make a decision impartially.
• Game outcomes are determined by an independent random number generator (RNG) — ace365bet ensures fair play.
• In live casino games, the dealer's decision is final; in the event of a technical issue, the ruling of ace365bet applies.
• ace365bet is not obligated to pay out winnings that resulted from a software bug or error.

8 Prohibited Activities

The following activities are strictly prohibited on the ace365bet platform and will result in immediate account closure:

• Any form of fraud, deception, or system manipulation.
• Bonus abuse — such as one person collecting bonuses through multiple accounts.
• Using automated bots, scripts, or software to gain an unfair advantage.
• Colluding with other members to influence betting outcomes.
• Using the platform for money laundering or any other illegal financial activity.
• Unauthorized access to ace365bet's systems, network, or database.
• Abusive, threatening, or harassing behavior toward other members or staff.
• Betting on the outcome of political events or participating in illegal sporting activities.

9 Account Suspension and Closure

ace365bet reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of these terms and conditions.
• If the information provided is found to be false or misleading.
• Failure to cooperate with the KYC verification process.
• An account may be declared inactive if there has been no activity for an extended period (more than 12 months).

A member may also request closure of their own account at any time through the support team. Any legitimate funds remaining in the wallet at the time of closure will be returned after the verification process is complete.

10 Responsible Gaming

ace365bet believes that online gaming is a source of entertainment, but it must be enjoyed responsibly. We provide the following tools to protect our members:

• Deposit Limit: Members can set their own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Members can request to exclude themselves from the platform for a specified period.
• Reality Check: Session time reminders are displayed at regular intervals.
• Support: Contact our 24/7 live chat support for help with gaming addiction.

Playing on ace365bet is for persons aged 21 and above only. Minors are not permitted to create an account.

For more details, please read our Responsible Gaming page.

11 Dispute Resolution

The following procedure will be followed to resolve any dispute between ace365bet and a member:

• First Step: Contact the support team first — our goal is to resolve most disputes amicably.
• To submit a formal complaint, write to [email protected] with full details.
• ace365bet will provide an initial response within 7 business days of receiving the complaint.
• ace365bet's decision will be considered final — however, if a member is not satisfied, they retain the right to pursue the relevant legal channels in their own country.

During a dispute, ace365bet may hold withdrawals until the relevant account and transaction details are confirmed.

12 Changes to Terms

ace365bet reserves the right to change, amend, or update these terms and conditions at any time. Key points regarding changes:

• For significant changes, members will be notified by email to their registered address or by a notice on the platform.
• Updated terms will take effect from the date of publication.
• Continued use of the platform after a change will be considered acceptance of the new terms.
• If you do not agree to the new terms, please request account closure and withdraw any legitimate funds.
• The latest effective date will always be stated on this page.

13 Contact

For any questions or comments regarding these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali.
• Time: According to Bangladesh Standard Time (BST, UTC+6).

Our team is always ready to assist you and committed to resolving any queries quickly.