ace365bet Privacy Policy
We give the highest priority to protecting your personal information. Read this policy to learn how we collect, use, and store your data.
Introduction and Scope
ace365bet is a trusted online betting and casino platform in Bangladesh. We are committed to protecting the privacy of our users. This Privacy Policy ("Policy") describes how ace365bet collects, uses, discloses, and protects your personal information when you use our website (https://ace365bet.lat), mobile application, and other digital services ("Platform").
By creating an account and using this Platform, you are considered to have given your consent to the terms set out in this Privacy Policy. This Policy must be read together with ace365bet's Terms and Conditions.
Important Notice: If any changes are made to this Policy, we will notify you at your registered email address and publish the updated version on the Platform. Continued use of the Platform after any changes will be considered acceptance of the new Policy.
What Information We Collect
ace365bet collects several types of information. Details are provided below:
2.1 Identity Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile phone number
- Postal address
- National ID (NID) or passport number (for KYC verification)
2.2 Financial Information
- bKash / Nagad / Rocket / Upay account number
- Bank account details (for withdrawals)
- Transaction history
- Deposit and withdrawal details
2.3 Activity Information
- Betting and gaming history
- Login time and location
- Preferred games and categories
- Bonus and promotion usage details
2.4 Technical Information
- IP address
- Browser type and version
- Device information (model, operating system)
- Cookie and session data
- Referral source and page visit information
Purpose of Using Information
ace365bet uses the information it collects for the following legitimate purposes:
3.1 Account Management and Service Delivery
We use your personal information to create and verify your account, process transactions, provide bonuses, and ensure customer support. This information is essential for completing transactions through bKash, Nagad, or other payment methods.
3.2 Identity Verification (KYC)
We conduct an identity verification process ("Know Your Customer" or KYC) to prevent money laundering and confirm user age. This process ensures the Platform is used only by those aged 21 or above.
3.3 Security and Fraud Prevention
Technical information is used to protect account security, detect unauthorized access, and monitor suspicious transactions. SSL encryption and advanced security measures are the backbone of our Platform.
3.4 Responsible Gaming Support
By analyzing your gaming activity data, we can identify potentially problematic behavior and provide the necessary support. This is an important part of our Responsible Gaming policy.
3.5 Communication and Customer Support
We use your contact information to communicate with you about important service-related matters, inform you of relevant offers and promotions, and assist you in resolving issues.
3.6 Compliance with Legal Obligations
We may use and disclose your information to comply with applicable laws and regulations, to fulfill government directives or court orders, and to establish or defend our legal rights.
Disclosure and Third Parties
ace365bet does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances:
4.1 Service Provider Partners
Necessary information is shared with contracted partners for payment processing (bKash, Nagad, Rocket, Upay, bank), game providers (providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft), technology and hosting services, and identity verification services. These partners operate under strict confidentiality agreements.
4.2 Regulatory and Law Enforcement Authorities
Information may be disclosed in response to valid requests from competent courts, regulatory bodies, or law enforcement authorities. This is done solely to meet legal requirements.
4.3 Business Transfers
User information may be transferred in the event of a merger, acquisition, or asset sale. In such circumstances, we will notify users in advance, and the new owner will also be bound to comply with the terms of this Privacy Policy.
4.4 With Your Consent
Outside of the cases above, information will not be disclosed without your explicit consent.
Cookies and Tracking Technologies
The ace365bet Platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the Platform.
Essential Cookies
These cookies are necessary for the Platform to function properly. They are used to maintain login sessions and ensure security. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand how users interact with the Platform. They help us improve the quality of our service.
Preference Cookies
These cookies are used to remember your language preferences and other personal settings, making your experience more convenient.
You can manage cookies through your browser settings, but disabling certain cookies may limit some features of the Platform.
Data Retention and Security
6.1 Retention Period
We retain your information for as long as it is necessary or as required by law. Specifically:
- All account information is retained while the account is active.
- Records of financial transactions are retained for at least five years after account closure (as required by legal obligations).
- KYC verification documents are kept for a specified period after account closure.
- Data from inactive accounts is automatically deleted after a defined period.
6.2 Security Measures
ace365bet takes the following measures to keep your information secure:
- SSL/TLS encryption — all data transmissions are encrypted.
- Two-Factor Authentication option.
- Data stored on secure, encrypted servers.
- Only authorized staff have limited access to data.
- Regular security audits and vulnerability assessments.
- Automated alert system for suspicious activity.
Your Rights and Choices
As a user of the ace365bet Platform, you have several important rights over your own information:
Right to Access
You can request a copy of the information ace365bet holds about you at any time.
Right to Rectification
If there are any errors or inaccuracies in your information, you have the right to request that they be corrected.
Right to Erasure
In certain circumstances you may request the deletion of your information, though this may not be fully possible where legal obligations apply.
Right to Restrict Processing
In some circumstances you may request that the processing of your information be restricted.
Right to Data Portability
You have the right to receive your information in a structured, commonly usable format.
Right to Object
You may object to marketing communications at any time and opt out of such communications.
To exercise any of the rights above, please contact us. We will respond to your request within 30 business days. Requests will be processed after identity verification.
Protection of Minors
ace365bet is for users aged 21 and above only. We do not knowingly collect personal information from minors. We verify age at registration, and if a user is confirmed to be under 21, that account will be closed immediately and all related information will be deleted in accordance with applicable law.
If you believe a minor has created an account on ace365bet, please contact us immediately. More information on this can be found on our Responsible Gaming page.
International Transfer of Information
As ace365bet is an international platform, your information may be processed or stored outside Bangladesh. In all cases, we ensure that:
- Adequate data protection measures are in place in the country receiving the information.
- Contractual safeguards are in place with third parties.
- All international transfers are conducted in accordance with this Privacy Policy and applicable law.
- Data protection standards are maintained at all times, regardless of where processing takes place.
Changes to This Policy
ace365bet reserves the right to update this Privacy Policy at any time. The method of notification will depend on the nature of the change:
Significant Changes
If there are material changes to how we use your information, we will send advance notice to your registered email address and display a clear notification on the Platform.
Minor Changes
For minor changes such as spelling corrections or clarifications, the "Last Updated" date at the top of the page will be revised.
Continued use of the Platform after any changes will be considered acceptance of the updated Policy. We recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:
We aim to respond to all privacy-related requests within 30 business days. For urgent matters, contact us via live chat — Bengali-language support is available at all hours. All support operates on Bangladesh Standard Time (BST, UTC+6).
You can also visit our About Us, Terms and Conditions, and FAQ pages for more information.